Privacy Policy
Welcome to Endometriosis Center of Excellence (“Company,” “we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information and Protected Health Information (“PHI”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, or use our services.
This Privacy Policy applies to all visitors, patients, clients, and users of our website and services.
We comply with applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and Telephone Consumer Protection Regulations (TCR), including RingCentral messaging compliance requirements.
1. Information We Collect
We may collect the following categories of personal information:
Personal Information
- Full name
- Mailing address
- Email address
- Phone number
- Date of birth
- Insurance information
- Emergency contact details
- Any information submitted through forms or communications
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website activity and interactions
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
Provide Healthcare and Related Services
- Schedule and manage appointments
- Deliver healthcare services and treatment
- Coordinate care with healthcare providers
- Process billing and insurance claims
Communicate With You
- Send appointment reminders
- Respond to inquiries
- Provide service updates
- Send administrative notifications
SMS/Text Messaging Communications
If you opt in to receive SMS communications, we may send:
- Appointment reminders
- Follow-up messages
- Healthcare updates
- Service notifications
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Consent to receive SMS messages is not a condition of receiving services.
Marketing Communications (If Applicable)
With your consent, we may send promotional emails or updates about services. You may unsubscribe at any time.
3. How We Share Your Information
We may share your information under the following circumstances:
With Your Consent
We may share information with healthcare providers, specialists, family members, or others authorized by you.
Legal Requirements
We may disclose information when required by law, including:
- Public health reporting
- Court orders or subpoenas
- Law enforcement requests
- Regulatory compliance
Service Providers and Business Associates
We may share information with trusted third-party vendors who assist with:
- Appointment scheduling
- Billing and payment processing
- Electronic communications
- IT and website hosting
These providers are contractually required to maintain confidentiality and comply with HIPAA and applicable privacy laws.
SMS Consent Protection
SMS consent is not shared with third parties or affiliates for marketing purposes.
We do not sell or rent your personal information to third parties.
4. RingCentral Communications Compliance
We use RingCentral and related communication platforms to send SMS and phone communications.
By providing your mobile number and opting in, you agree to receive conversational, informational, and appointment-related messages from [Your Practice/Organization Name].
You understand that:
- Message frequency may vary
- Standard message and data rates may apply
- You can opt out at any time by replying STOP
- You can request assistance by replying HELP
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
5. Protection of Your Information
We implement administrative, technical, and physical safeguards to protect your information, including:
- Secure servers and encrypted systems
- Access controls and authentication procedures
- HIPAA-compliant communication platforms
- Routine monitoring and security assessments
- Employee confidentiality training
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.
6. Your Privacy Rights
You may have the right to:
Access Your Information
Request copies of your personal or medical records.
Request Corrections
Request updates or corrections to inaccurate information.
Request Restrictions
Ask us to limit certain uses or disclosures of your information.
Confidential Communications
Request communications through preferred methods such as phone, email, or mail.
Withdraw Consent
Withdraw consent for marketing or SMS communications at any time.
To exercise these rights, please contact us using the information below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings, though some website features may not function properly.
8. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
9. Children’s Privacy
Our services are not directed to children under the age of 13 without parental or guardian involvement. We do not knowingly collect information from children without appropriate consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact us:
Endometriosis Center of Excellence
SMS Consent Disclosure
By submitting forms on this website and providing your phone number, you consent to receive SMS communications from [Your Practice/Organization Name]. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.